SMPC is committed to protecting personal data, in accordance with Tunisian Organic Law No. 2004-63 of 27 July 2004 on the protection of personal data.
Data controller
Société de Matériels & Produits Chimiques (SMPC), SARL, 11 rue de la Chimie, Z.I. Charguia 1, 2035 Tunis, Tunisia, represented by Mr Sami Soussou, Managing Director.
INPDP declaration: [declaration number]
Data we collect
Through the contact form: full name, company, professional email, phone (optional), country, industry, application, category or product, request type, project details and your consent choices.
Automatically: the page the request was sent from, the language, the date, and an anonymised fingerprint of the IP address, used only to limit abusive submissions.
The website requires no account and collects no payment data.
Purposes
- Answering your request: technical information, sample, quotation, project.
- Following up your request and the commercial relationship with your company.
- Sending you commercial offers and information about our products, only if you ticked the box provided for this purpose. You can withdraw this consent at any time.
- Protecting the form against bots and abusive submissions.
- Measuring website traffic anonymously (see the Cookies page).
Recipients
- SMPC's sales team, which handles requests.
- The partner manufacturer concerned by your request (for example to send a sample or answer a technical question), only when needed to answer it and limited to what is useful. These manufacturers may be located outside Tunisia.
- Our technical service providers, acting on our behalf: website and database hosting (Lovable / Lovable Cloud), email delivery (Resend), bot protection (Cloudflare Turnstile), audience measurement (Plausible Analytics). Their servers may be located outside Tunisia.
Your data is never sold or shared with third parties for advertising.
Transfers outside Tunisia
Some of the recipients above are based abroad. These transfers are carried out in accordance with Law No. 2004-63 [and INPDP authorisation No. …].
Retention
- Prospects: 3 years from the last exchange with SMPC.
- Customers: for the whole commercial relationship, then for the period required by law for commercial and accounting records.
- Technical anti-abuse data: a few weeks at most.
Your rights
You have the right to access, correct, update and object to the processing of your data, and to withdraw your consent to commercial offers at any time. To exercise these rights, contact us through the contact form (request type "General inquiry") or by post at the address above, mentioning "Personal data". We will answer as soon as possible.
You may also contact the Tunisian data protection authority (INPDP).
Security
Requests are stored in a database accessible only to SMPC. Communication with the website is encrypted (HTTPS).
Changes
SMPC may update this policy. The date of the last update is shown below. In case of difference between the French and English versions, the French version prevails.
Last updated: [launch date]